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All Your Questions Answered

   
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Your Guarantee
FAQ - Your Q & A

How can I get in contact OwnTheG.com?
Do you have a storefront?
How can I trust any offer on the World Wide Web?
How will I know you have received my order?
How do you ship?
What about international orders?
When should I receive my order?
How do I return an order?

How do I order from you?
Which credit cards do you accept?
What if I don't have a credit card?
How secure is the OwnTheG.com website?
How does you privacy policy protect my personal details?



How can I get in contact OwnTheG.com?
You can get in contact with us anytime by any of the following means:

By E-mail:
www.davidjenyns.com/support

By Mail (admin only):
OwnTheG.com
43 Alexandra St
Greensborough
Victoria
Australia 3088

FAX:
+61(03) 9435 6834

By Phone:

+61(03) 9435 6834 
If for any reason our phones are un-manned we will contact you within 24hrs.

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Do you have a storefront?
To be able to provide you with great value, OwnTheG.com operates on very low overheads. As such, we have no need for a storefront. However our corporate offices are located at 43 Alexandra St, Greensborough, Victoria, Australia 3088.

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How can I trust any offer on the World Wide Web?
Great question, and this is an issue OwnTheG.com takes very seriously. We believe that if we don't earn your trust, we shouldn't be in business. To gain your trust...

We've provided you with all our contact information -- the more deeply you check us out, the more confident you'll be.

Our testimonials verify what others have had to say about OwnTheMcg.com

And above all that, if our products don't meet your expectations... We'll refund your money, no questions asked. Click here to review our Money-Back Satisfaction Guarantee.

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How will I know you have received my order?
You will receive an automatic email confirmation of receipt of your order shortly after your order is submitted. This does not mean that your order and delivery requirements have been processed, this is a notification only that your order has been successfully placed.

Note: We do require a valid phone number and email address on your order to assist in contacting you immediately should one of our Sales Team have any questions or concerns regarding your order.

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How do you ship?

OwnTheG.com ships with Australia Post to anywhere in the world, absolutely free. Also note that we insure all your orders so you’re guaranteed to receive delivery, regardless of what happens.

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What about international orders?
OwnTheG.com ships with Australia Post to anywhere in the world.

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When should I receive my order?
We move fast, your orders are shipped within 12 hours, and will be delivered to you within 3 business days or less (within Australia or and 1-2 weeks international).

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How do I return an order?
If you are not completely satisfied, simply return the product in the state it was bought and we'll refund you immediately. Read our Money-Back Satisfaction Guarantee for details.

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How do I order from you?
You can place an order in several ways:

1) Order online with our secure server.

2) Phone us:
Call +61 (3) 9435 6834
, Mon-Fri, 9am to 5pm GMT +10.


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Which credit cards do you accept?
We accept Visa, MasterCard, Bank Card, AMEX and just about any other credit card.

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What if I don't have a credit card?
No problem! Simply print out the order form and send your payment payable to
‘Freelance Traders.’ We accept payment by the following means:

1. Money Order.
2. Personal cheque (Australian only). Please allow 5 banking days for clearance of funds.


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How secure is the OwnTheG.com website?
Your personal information is sent using industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Moreover, we store your information on a highly secure server that is not accessible via the Internet.

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What is your privacy policy?
We do not rent, sell or distribute your information to anyone. Your privacy is important to us and is completely guaranteed. View Our Privacy Policy.

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